Defective Zodiac pool cleaner products & Poor customer service

I emailed Zodiac S. A. on 16th December 2020 regarding my defective G6 pool cleaner:My email reads: ""Zodiac South Africa strives to offer world-class excellence in both products and service." A quote from the company website. In my experience with the above mentioned product this is to the contrary. I purchased the G6 cleaner in August this year for my fibre glass pool and started noticing blue markings on the pool floor recently. Upon expection of the 36 Fin Disc I have noticed that it has become sticky and flaky and this is making marks on my pool surface. With a recently purchased product (i. e. August 2020) and I might add, one in this(pricey) price range I really would not have expected this. I have attached pictures of the fin, serial number and a copy of the invoice for your kind perusal. Please advise as to what can be done to rectify this situation."

On the 17th December 2020 I received this reply from Zodiac:" Good day. Hope you are well I have gone through the pictures you sent and your complaint regarding the discs , unfortunately the warranty is voided due to the chemical imbalance in the water which shows to have damaged your discs ." This is pathetic customer service. Just commenting about the 2 year warranty being voided instead of coming and testing my water quality that is in question. My previous pool cleaner which I used for the past few years didnt give me a problem. I thought by purchasing the Zodiac it would be an upgrade but it turned out to be an inferior product. They sell these products and have comebacks when its is defective so they dont honour their warranties. I would definitely not recommend anyone wastes their time and money with this product or company. In my experience as a consumer I will never buy another one of their products.