Brand new MX6 not working

I am currently experiencing extreme inconvenience as a result of the Zodiac MX6 that was purchased on the 24th of December 2017 for our new 6x3 pool. Christmas and new year has never been this boring for the kids as they had to stare at a dirty pool, while a non reliable cleaner has been purchased and just sitting in the box.. TO BE HONEST I REGRET HAVING PURCHASED THE MX6, THE PEOPLE AT GAME WONDERPARK MALL WHERE WE BOUGHT IT COULDN'T EVEN ASSIST THEY JUST SAID CALL ZODIAC UNTIL SOME FROM CASHBUILD CAME TO CHECK IT OUT AND CONFIRMED ITS NOT WORKING. I wish they can just exchange this for a Kreepy Kraulyl pool cleaner, completely disliking our worst expensive purchase!