Bad product

Hi all, we have a mx 8 for quite some time now, but the tracks don't last and it's ridiculous with there prices over R500. 00 for a set of tracks, then we decided to buy a new pacer with a black mat instead of the normal blue, biggest mistake ever. The mat left rubber particles all around the pool, contacted Zodiac to send someone out to return the creepy and the blame was shifted immediately without hesitation to us even after a water test was done prior to inspection. The person doing the inspection could not answer simple questions and blame was immediately shifted onto us once the representative arrived . Chemicals were added after heavy rains to bring the pH and alkaline levels back to par however rubber particles were left behind on the walls 2 weeks before this was done (a few days after the heavy rain). All that we requested was a refund for the faulty product but this was denied. The customer service we received from Zodiac through this entire process was astonishingly bad. Would definitely not recommend their products or their aftersales services