fS
frikkie S

1 reviews | Active since Aug 2015

04 Feb 2025, 06:10

After service

So I have bought a Zodiac EI Classic Mini Chlorinator.

It was 2024/03/14.

It ate away on its "long-lasting titanium electrodes with an exclusive alloy coating."

Now I have taken it in to the pool team where I bought it.

The guy behind the counter told me he is also busy sending an email for someone else's chlorinator that they don't get feedback.

To keep my pool running, I had to change my piping again; if I did not, I would have had to change the water to 50000 liters.

You don't even have a connector, so if you take out the electrodes, you could just put them in and keep your pool running.

And it is not cheap.

So who is to blame, pool team or zodiac?

0
Replies (1)
Zodiac Pool Products
Zodiac Pool Products's reply04 Feb 2025, 10:18
Official
Good morning Mr. Snyman. Thank you for your message. Please accept my apology for the inconvenience that occurred. Unfortunately we do not have knowledge of the incident that occurred with your chlorinator. I sent you an email requesting more information. Kind regards. Sandra. Customer Care Supervisor