QB
Quintin B
1 reviews | Active since Dec 2010
03 Apr 2021, 14:54
Unfriendly incomplete service
After ordering flowers on the 1st of April for delivery on the 3rd, I get the following email on the day of delivery at 13:00 ---------------------------------- Hi there
Please note we could not deliver the flowers today as the address is far from our routes .
Is there any alternative address close by or can we deliver on TUESADY .
Regards Connie ----------------------------------
No apology or helpful information. How am I supposed to know their routes? How am I supposed to fix their logistics problem?
In a subsequent email, they offered to "PUT AN EXTRA VALUE OF IT" if they could do it on Tuesday, still with no apology whatsoever.
Order number 36GZ09100
Helpful (0)
Replies (3)0
Replies (3)
Flowerite's replyOfficial
28 Feb 2022, 12:59We are truly sad to hear about your experience with Flowerite. Flowerite has developed a new Sales and Marketing department, dedicated to improving client relationships and superior service. Please let me know if this matter was resolved or not and what can we do in order to resolve it. Flowerite extends our apology to you.
Flowerite's reply28 Feb 2022, 12:59
Official
We are truly sad to hear about your experience with Flowerite. Flowerite has developed a new Sales and Marketing department, dedicated to improving client relationships and superior service. Please let me know if this matter was resolved or not and what can we do in order to resolve it. Flowerite extends our apology to you.
QB
Quintin B's updateReviewer Update
28 Feb 2022, 13:07At first when I got the email that you had responded I got my internet boxing gloves out, ready to have another go at you. However if you really feel that this management change will yield better results, how about I order some flowers at some point and see how you do? Lot's of birthdays coming up so I can definitely see an excuse coming up.
QB
Quintin B's update28 Feb 2022, 13:07
Reviewer Update
At first when I got the email that you had responded I got my internet boxing gloves out, ready to have another go at you. However if you really feel that this management change will yield better results, how about I order some flowers at some point and see how you do? Lot's of birthdays coming up so I can definitely see an excuse coming up.
Flowerite's replyOfficial
02 Mar 2022, 10:35Thank you for your time and effort in responding. We really do value your ongoing support and offering us a 2nd chance. To show our appreciation on your next order use this coupon code "Qbalsdon" to get a discount on your order. If you have any other problems please email me directly - ***. Thank you once again.
Flowerite's reply02 Mar 2022, 10:35
Official
Thank you for your time and effort in responding. We really do value your ongoing support and offering us a 2nd chance. To show our appreciation on your next order use this coupon code "Qbalsdon" to get a discount on your order. If you have any other problems please email me directly - ***. Thank you once again.