1 reviews | Active since May 2015
No flowers for Mothers' Day
I ordered flowers on line for Mothers' Day and was informed that they would be delivered on Saturday 9th May. My payment through Paygate was confirmed, but apparently did not show up on the supplier's account until Monday. I received no phone call or e-mail regarding the payment clearance, and when I phoned to find out if the flowers had been delivered or not, I was told that payment had not been cleared. I said I received an e-mail after placing my order saying order confirmed and payment confirmed by Paygate. Gill seemed most surprised when I said that I had received confirmation of payment and said she could deliver flowers this Thursday, which I said was too late anyway, so it really didn't matter. Gill said the earliest she could deliver because of lack of flowers would be Thursday. after sleeping on it, I decided to cancel the order and ask for a refund. Perhaps it is not entirely Gill's fault, in that Paygate did not reflect the payment, but then she should change her secure payment company, or at least e-mail her customers who had placed orders and ask for confirmation of payment. I shall not be using Flowerite again.
