ONLINE STORE FLORYDAY - SERVICE SUCKS!!!

<p>I ordered three dresses on the Floryday.com website on 7 June 2017. One of the dresses was received with a huge stain on it. On requesting to return it I was told I had to ship the dress to China for the refund. After doing this Floryday confirmed on 24 July 2017 they would process the refund for the dress but not the R516 shipping cost I spent to send it to China. </p> <p> </p> <p>The refund policy states that " Products with quality-related issues, such as damaged, defective, or mis-shipped items will receive a full refund i<strong>ncluding shipping fee"</strong>. Yet I am fighting with them to get a refund on the shipping fee!!!!</p> <p> </p> <p>Be wary on shopping online - companies do not stick to their terms and conditions. Its quick and easy to make a buck on customers but when trying to return an item thats when the true professionalism, ethics and quality of customer service is shown.</p>