Disgusting service

The lady by the name Andiswa has a stinking attitude. My boyfriend was booked in at Florida Hotel this week and all along they knew I was there with him. Yesterday when I went to get my stuff Andiswa **** and told me my boyfriend had checked out. I called my boyfriend and he said he is still booked in. I requested that I get my stuff from the room, Andiswa refused and told me the room had been cleared and there was nothing that belonged to me. I asked my boyfriend to come back to the hotel to get my stuff Andiswa allowed him to go around the counter but later when I asked the lady who was doing the night shift to go around so I could use the mirror, she told me that guests cannot go around the counter. I went to the hotel today regarding a complaint and the same Andiswa refused to listen and was just being a big mouth. And only today they they(Andiswa and her supervisor) are telling that only registered guests are allowed to go to the room but this whole time they have been allowing to go up to the room. Im really disgusted by her attitude and I will see to it that my company doesnt book at Florida hotel ever again because of Andiswa stinking attitude