Outrageously bad service

I am in Cape Town. Ordered a wine, cheese and choriza basket from them to deliver to daughter in Dublin. 2 full weeks ago!!! Still no delivery. No replies to my emails. They are totally responsible for giving DPD couriers only half the address which resulted in a no delivery. I advised them numerous times of their mistake and re-emailed and confirmed the full address. No response. DPD are no better. Numerous emails to them. Parcel still!!! sitting with them. It has completely destroyed the sentimental reasons for the gift basket (which btw Floraqueen - after accepting my money - wanted to change and deliver flowers!!!! This whole experience has been disgraceful!!!!! Am requesting a total refund - wonder how that will go. Have posted on their FB page as well.