TR
Taswell R

1 reviews | Active since May 2021

01 May 2021, 18:11

Wilted flora Niche- bad quality

Bought a large arrangement of their rosy posy bouquet on a Friday for my mom's birthday. The flowers delivered did not at all look like the advertised arrangement. The roses were half wilted and all snipped just under the buds. Not at all long stemmed as advertised. No baby's breathe as advertised. The arrangement looked like a quarter of what it actually cost. Do not purchase here, the call centre advised that they could not refund but would deliver a mixed bunch of mixed flowers on Monday as an apology. No indication of what would be in the mixed bunch. Definitely not worth trying. I would stick with woolies or netflorist as the call centre at net florist certainly sound like they don't care as long as they have your money. Not worth it.

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Replies (3)
Flora Niche
Flora Niche's reply02 May 2021, 15:06
Official
We are so sorry to hear about your disappointment Taswell and can assure you that we do care very much about our customer satisfaction. This is why we are sending an apology bunch of flowers to your mom to try and make up for the inconvenience that this has caused you both.
TR
Taswell R's update02 May 2021, 15:23
Reviewer Update
A birthday is a special occasion. Flora Niche do not deserve to be in business. I paid R840 for what looked like a R150 arrangement. Flora niche certainly don't care about customer satisfaction at all. They certainly do not deserve a second chance.
Flora Niche
Flora Niche's reply02 May 2021, 15:46
Official
As mentioned previously, we are sorry about your disappointment with the arrangement that you received and can assure you that your satisfaction is important to us.