PLEASE DON'T USE FLORA NICHE

At 3pm, we enquired about a delivery placed the previous day and we were told they don't have lilies. They didn't think to call us to let us know, but assured us something really nice will be put together. At 5pm the most aggressive woman called and told us they know nothing about it and that our order won't be on time for my mom's birthday. I was talked over the entire conversation and had to get the lady Kareem to just calm down. The amount of anxiety I experienced during this call was out of this world. I just tried to send flowers to my mom! This was such a disaster and we still have no delivery. I was told that people in the office are emotional and that they can't remember what they tell customers if they have Covid to worry about. I was told I should have gone to Pick n Pay from the start. I am so confused how I was wronged and got taken out y a Customer Service Representative. This company is verbally abusive and no client should have to go through that. She kept on telling me I must hurry up because she wants to go home. This was hands down the worst experience with a South African company I have ever had. Please do not try and help the businesses like we did, they do not appreciate the support, just go with Netflorist.