JP
Jurgens P
1 reviews | Active since Feb 2019
06 Aug 2020, 13:27
Incorrect late delivery
In a moment of grief the flowers were delivered a day late. It was ordered at 08:30 and was meant for the same day. The flowers that were delivered were not what we ordered. We ordered The South African splendor Vase of Proteas. On the website picture at least 8 large pink proteas are displayed. The flowers that were delivered did not include one large protea! The family in grief cherish special memories with these proteas. The whole feeling and touch were lost. Very dissapointed. All done at quite an expensive price!!
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Replies (6)
Flora Niche's replyOfficial
06 Aug 2020, 15:11We are terribly sorry about this and are in the process of getting it sorted out. The order should never have been delivered without the Proteas and your complimentary bunch of Proteas should arrive shortly. Please do accept our sincere apology.
Flora Niche's reply06 Aug 2020, 15:11
Official
We are terribly sorry about this and are in the process of getting it sorted out. The order should never have been delivered without the Proteas and your complimentary bunch of Proteas should arrive shortly. Please do accept our sincere apology.
JP
Jurgens P's updateReviewer Update
06 Aug 2020, 15:30It is so sad. You could have phoned me to say the delivery can't be done on the day and that you don't have proteas in stock. I would have made alternative arrangements. Even Woolworths have bunches of proteas in stock. Proteas have special memories for my sister and she lost her daughter. I am stuck in Gauteng and due many CV19 reasons I can't make the funeral. These flowers were my only symbol of sympathy.The moment is lost. I am gutted.
JP
Jurgens P's update06 Aug 2020, 15:30
Reviewer Update
It is so sad. You could have phoned me to say the delivery can't be done on the day and that you don't have proteas in stock. I would have made alternative arrangements. Even Woolworths have bunches of proteas in stock. Proteas have special memories for my sister and she lost her daughter. I am stuck in Gauteng and due many CV19 reasons I can't make the funeral. These flowers were my only symbol of sympathy.The moment is lost. I am gutted.
Flora Niche's replyOfficial
06 Aug 2020, 15:35You are right. We should've contacted you. There was a miscommunication in the office, but this is no excuse and the order should never have been delivered without the Proteas. We are terribly sorry for your loss and understand that it is too late now but hope that the new Protea delivery will help.
Flora Niche's reply06 Aug 2020, 15:35
Official
You are right. We should've contacted you. There was a miscommunication in the office, but this is no excuse and the order should never have been delivered without the Proteas. We are terribly sorry for your loss and understand that it is too late now but hope that the new Protea delivery will help.
JP
Jurgens P's updateReviewer Update
06 Aug 2020, 15:48 Let's hope and see. Thank at least for making contact.
JP
Jurgens P's update06 Aug 2020, 15:48
Reviewer Update
Let's hope and see. Thank at least for making contact.
JP
Jurgens P's updateReviewer Update
07 Aug 2020, 14:41Congratulations and thank you to Flora Niche for delivering complimentary proteas. It certainly eases some pain and restores some faith. Thank you also for showing understanding in the reasoning for my specific request.
JP
Jurgens P's update07 Aug 2020, 14:41
Reviewer Update
Congratulations and thank you to Flora Niche for delivering complimentary proteas. It certainly eases some pain and restores some faith. Thank you also for showing understanding in the reasoning for my specific request.
Flora Niche's replyOfficial
10 Aug 2020, 13:37We are happy to hear that the recipient's pain was eased and that your faith in Flora Niche has been restored. Thank you for reaching out to us and giving us the opportunity to correct our original mistake.
Flora Niche's reply10 Aug 2020, 13:37
Official
We are happy to hear that the recipient's pain was eased and that your faith in Flora Niche has been restored. Thank you for reaching out to us and giving us the opportunity to correct our original mistake.