Horrible experience

DON’T USE THEM HORRIBLE EXPERIENCE 12 red roses ordered. 4 of them were pin****! Roses arrived nearly dead. One died the next day! Poorly presented looked like they were cut by a four year old.

Called to complian. Zero apology. Told I was irrational! Kareema’s excuses for old flowers: -that that is the grain of the roses -that they came from the market that day

Excuse for the poorly cut flowers - “they do them in layers”

Admitted to colours being wrong but still no sorry.

Compensation: Will send four red roses to replace the pink ones!???? Pathetic. Said no we don’t need accept that, would like 12 red fresh roses Then Kareema has the audacity to ask us finer think the roses are so bad why would we ask for more again. We said then fine if you believe you will send us poor quality again then give us a refund She quickly then offered 12 red ones THEN WE GET AN EMAIL TO SAY THEY ONLY HAVE PINK ROSES and is that ok? Bizarre! What florist can’t get red roses organized within 2 days? We have subsequently asked for a refund

They don’t care about you as customer and will not admit mistakes. Instead they will insult you.

The flowers came from Benmore florist for some reason so not sure if they are outsourcing or what