Extremely Poor Service

I had an unfortunate experience with their customer service. I placed an order on Friday for my aunt, who is currently in a critical condition at the hospital. They initially assured me of a Monday morning delivery, understanding the urgency of the situation.

However, on Monday, I found myself repeatedly calling to inquire about the order's status. The customer service representatives I dealt with were not only unhelpful but also quite rude. I attempted to address my concerns and register a complaint about the poor service, but the staff members refused to provide their names.

In my quest for resolution, I managed to locate an alternative contact number and spoke with a woman named Annike. Interestingly, she turned out to be the company's owner, as indicated on their website. Despite explaining my distressing experience and emphasizing the significance of the timely flower delivery, Annike remained steadfast in her stance that she could not assist me. Instead, she directed me to send an email to ***.

It is disheartening to note that despite their claim of being the "Most Trusted Online Florist," my encounter with their service has proven otherwise. This ordeal has left me greatly disappointed, and I would strongly advise against using their services in the future.