Bad Service

<p>I placed a very urgent flower order on Monday 13/02/2017 for a funeral that was on 14/02/2017. (I found out that the funeral was on Tuesday on Sunday and the gentleman passed away on the Friday) I asked if they could please get the flowers there before 10am when the funeral started. I heard nothing from them and today I got a phone call from Flora Niche saying that the florist never delivered my flowers to the church and that they will only refund me for one lot of flowers because the florist went out and delivered them.</p> <p>The florist they chose told them that when they arrived at 10am on Tuesday the church was closed and they never had a funeral arranged for that day at all. <br />I phoned the church myself, and they have no reason to lie to me. I asked them if they had a funeral on Tuesday and they said yes and told me the name of the deceased. I asked them if someone had been to deliver flowers as I had placed two orders on behalf of my company and our bosses in America, the lady then informed me that no one had been to deliver flowers. There was over 300 people at this funeral as he was a very well known business man and very well liked.</p> <p>So I ask this, is it fair to tell me that you will not refund me my companies money because your florist didn't deliver? And then **** to you about it? I ordered the flowers as soon as I could when I got into work and had access to internet. I wasn't rude to anyone until the lady told me that they would only refund me one lot of flowers.</p> <p>I await your response.</p>