Interflora Flowers Gauteng

There's a company called Inflora Flowers in gauteng, my husband reversed the of R1, 540 that was deducted from the the bank, since bank provided us with their contact details yesterday I called that company to ask them if is online shop where they deliver their flowers and they said yes they deliver every province. Then I told them about how other client was de***** and to trace the name of the person, address of delivery and contact number of that person. Surely any ***** have a trace. They told me there's nothing they can do. I asked if is not a loose to a company they agreed. It puzzled me for a moment. I hope debit order should always match with the name of the person who may they need to deliver verification is very important or trace the contact number that was provided for an order.