Very Poor customer service

I called floors direct Woodmead and arrange with them to come and do the measurement for us on Friday 10th April at 12:00pm. I confirmed with Jason 3 times, he said this is the only time they can come. I took leave on Friday and he totally forgot to come even when I called them they said he is not at store and he will call us back. No call from floors direct until I talked with George on Saturday and he arranged for Tuesday. First of all this shouldn't happen, if you are giving the customer an apportionment you should come and not forget!!<br> Even they came on Tuesday, they sent us wrong quotation belong to another customer. I talked with George and he said he will send the correct one soon but now it is Saturday and after 4 days still I haven't received the correct quotation.<br> I bought my laminate last November from floors direct Woodmead and cannot accept this poor level of customer service!!!