pA
pamela A
1 reviews | Active since Mar 2012
05 Jan 2016, 16:16
Unresponsive
Floors direct put floor in for me last year. A section started to bulge. I went to advise them and they.said that they would fix it. I.gave them documentation as proof that.they did the installation. Went to beach many times. Made many phone calls. They.just.don't respond
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Floors Direct's replyOfficial
05 Jan 2016, 16:49Hello padrine,
Many thanks for your enquiry Ms Adams
As I discussed with you telephonically I do apologise for any unhappiness caused during your purchase process.
I have been in contact with the Branch and I have been advised as to what the problem is.
Our Floors Direct Technical expert (Assistant GM Bernard Van Niekerk) will contact you within 10 minutes to make a site visit and he will advise you as to what the source of the problem is that you are experiencing.
Again my sincerest apologies for the inconvenience and unhappiness caused by some poor communication. Please rest assured that we will give you the best possible advice and expertise.
Kindest Regards and best Wishes
Charmaine Fleetwood
GM
Many thanks for your enquiry Ms Adams
As I discussed with you telephonically I do apologise for any unhappiness caused during your purchase process.
I have been in contact with the Branch and I have been advised as to what the problem is.
Our Floors Direct Technical expert (Assistant GM Bernard Van Niekerk) will contact you within 10 minutes to make a site visit and he will advise you as to what the source of the problem is that you are experiencing.
Again my sincerest apologies for the inconvenience and unhappiness caused by some poor communication. Please rest assured that we will give you the best possible advice and expertise.
Kindest Regards and best Wishes
Charmaine Fleetwood
GM
Best regards,
Floors Direct's reply05 Jan 2016, 16:49
Official
Hello padrine,
Many thanks for your enquiry Ms Adams
As I discussed with you telephonically I do apologise for any unhappiness caused during your purchase process.
I have been in contact with the Branch and I have been advised as to what the problem is.
Our Floors Direct Technical expert (Assistant GM Bernard Van Niekerk) will contact you within 10 minutes to make a site visit and he will advise you as to what the source of the problem is that you are experiencing.
Again my sincerest apologies for the inconvenience and unhappiness caused by some poor communication. Please rest assured that we will give you the best possible advice and expertise.
Kindest Regards and best Wishes
Charmaine Fleetwood
GM
Many thanks for your enquiry Ms Adams
As I discussed with you telephonically I do apologise for any unhappiness caused during your purchase process.
I have been in contact with the Branch and I have been advised as to what the problem is.
Our Floors Direct Technical expert (Assistant GM Bernard Van Niekerk) will contact you within 10 minutes to make a site visit and he will advise you as to what the source of the problem is that you are experiencing.
Again my sincerest apologies for the inconvenience and unhappiness caused by some poor communication. Please rest assured that we will give you the best possible advice and expertise.
Kindest Regards and best Wishes
Charmaine Fleetwood
GM
Best regards,