******* product, ******* install and worse service

I arranged laminate floors to be installed for my mom at the old age home where she was staying, in February. Floors Direct installed the wrong skirting, which was just the start of a disastrous job. They then didn't install flooring in the bathroom, but left the materials there. They also managed to install the floor so that it blocked the balcony door. We had to grind the door ourselves, but I struggled and fought to get a refund for materials (and labour) not installed. Then the floor started lifting within a couple of months. What a battle to get any response on my issue. My mom moved out of the room and the home requested that we get the floor sorted for the next resident. It was simply impossible. The floor is in an unacceptable state and it will have to be taken out and replaced. I've emailed and phoned and complained ad nauseum and I'm simply getting no help. William (Woodmead store manager) arranged a time to see the floor at his convenience and he didn't pitch! I've been promised a refund, but William is now simply not responding anymore. I'm off to the small claims court now - R12k is not to be sniffed at. Product, installation and service failure - don't use this lot!