Extremely unprofessional

In January I contacted Floors direct to install laminate flooring in my home. I was told it would be a 2 day job and booked the job for the 3rd and 4th of March. They then told me they could not make it on the 3rd and would finish the job in 1 day. The job ended up taking 10 days to complete. The staff were late every day. They had no company vehicle and we're catching taxis to my house. The foreman was picking up temporary workers off the street to come help as the Floorsdirect staff had not been paid in 2 months. Once the job had been completed I had been oversupp**** with stock. I was told I would get a refund. I sent around R4000 of flooring and screed back. I asked when I would get my money back for the goods and was told they would send me a form to complete. I never received this. I eventually went into the store to fill in the form and was told I would be refunded in a week. Now 3 weeks later I have still not been refunded. <br> <br> This entire experience has been terrible and unprofessional. It feels like a got a random person of the road to do this job. Not a professional company.