1 reviews | Active since Oct 2009
Embarrassing Service
after the quoting process the service was shocking. DF has no ability to communicate effectively, keep customer informed whatsoever. Their incompetence is epic. After I paid the full amount for my flooring, I was left to try a coordinate the installation processes myself. After having to phone them and arrange dates, on 3 occasions they were not able to deliver on their commitments. In the meantime as the customer my time and needs are not considered in the slightest. It was an embarrassing process that I hope no one else had to go through. To make things worse, not even an apology. My view to anyone else considering flooring, please opt for another company. I have seen 3 year olds with more effective communication and organizational skills!
Good Day Micheal
We have recently re-joined HP and only able to access this information now.
Many thanks for the feedback, customer service is very important to us and an area of our business we constantly work on. Receiving this kind of feedback assist us in finding out where we are falling short and then taking steps to improve them.
Our apologies for the unacceptable communications, we trust that you project has been completed to your satisfaction.
Should you have any further queries< please do not hesitate to contact Dale @ Head Office.
Many thanks.
Floors Direct Head Office
Best regards,
Good Day Micheal
We have recently re-joined HP and only able to access this information now.
Many thanks for the feedback, customer service is very important to us and an area of our business we constantly work on. Receiving this kind of feedback assist us in finding out where we are falling short and then taking steps to improve them.
Our apologies for the unacceptable communications, we trust that you project has been completed to your satisfaction.
Should you have any further queries< please do not hesitate to contact Dale @ Head Office.
Many thanks.
Floors Direct Head Office
Best regards,