1 reviews | Active since Mar 2009
Do not use Floors Direct
I should have known not to use them when they did not pitch for our initial appointment for the measurements of the rooms that I was going to laminate. Now there is an issue with the installation (boards need to be replaced) and although 2 assessors have come out (each 1 1/2 hours late each time) they still have not sorted out the problem. I have had to put in unpaid leave on the day they were going to come out and sort the problem, but nobody pitched. Then they promised that someone would come on Saturday, I left the wedding I was attending early to make the appointment, but surprise surprise they did not pitch. This has been going on for weeks and I need to move in, but cannot until this is sorted.
Dear Tanya,
Thank you for bringing your bad experience to our attention. I can see that there is a problem with communication from that branch and without your feedback, we would not have had the chance to correct it. Thank you!
My sincerest apologies for the delay in your appointments - the store admitted to me that there was an error in communication that lead to them not notifying you that they cannot make the appointment on Saturday. This is not how we want to serve our customers and I can imagine how disappointing it must be to leave a wedding early for nothing. I will deal with the staff accordingly.
I will be contacting you soon to discuss the way forward and how we can resolve the issue.
Regards,
Anneke Lensing
Group Sales Manager
Best regards,
Dear Tanya,
Thank you for bringing your bad experience to our attention. I can see that there is a problem with communication from that branch and without your feedback, we would not have had the chance to correct it. Thank you!
My sincerest apologies for the delay in your appointments - the store admitted to me that there was an error in communication that lead to them not notifying you that they cannot make the appointment on Saturday. This is not how we want to serve our customers and I can imagine how disappointing it must be to leave a wedding early for nothing. I will deal with the staff accordingly.
I will be contacting you soon to discuss the way forward and how we can resolve the issue.
Regards,
Anneke Lensing
Group Sales Manager
Best regards,