1 reviews | Active since Nov 2010
BAD SERVICE AND AFTER SERVICE
I call Floors Direct for a quote and Franco from Silverlakes came to my house and we agree on a product and I accept a quote. When they had to install the floor they were late, after I phone they came that evening about 19h00 and started to install the floor. They did not finished and so 2 days pass before they came again, after I phone and e-mail them several times. I was from the start not happy with the floor, because you can see they use to little glue and the finishing off was untidy. What bother me was that they don't do any inspection afterword's. My floor is lifting now, and I can't get hold of Franco. If I phone any other branch they just past the buck. It was not my decision to use the Silverlakes branch, they send them to my house? So who is responsible for the damages now?
Good day Mrs Burgers
Thank you for bringing this to our attention, we will do our best to help you in this regard. We will do a full investigation as to what the problem is. I apologise that this happened to you, please allow us to resolve this and to see what we can do for you.
Kind regards,
Chelsea
Good day Mrs Burgers
Thank you for bringing this to our attention, we will do our best to help you in this regard. We will do a full investigation as to what the problem is. I apologise that this happened to you, please allow us to resolve this and to see what we can do for you.
Kind regards,
Chelsea