3rd grade floors for 1st grade no promise

I bought flooring on the 25/10/2015, paid cash on a quotation. Fitting happen on the 02/11/2015. No sigh off of inspection was done per their TERMS AND CONDITIONS. Many calls to the head office, no respond. three appointments not kept. Keagan manger making call he have no airtime to advice me he is outside my gate? WOW..Email my pic's to they email address, no respond. three time I spoke to Barnard which promise someone will come, I cut my hours short to be at home, but guess what, received a call sorry we are double booked. so you are not important. No information was given to the type of 3rd grade CHINA laminate floor and the Kronotex which is what I wanted. Move the CHINA stock first out which is still chipping Floor please remove the the stuuf and fix hat is broken and refund my full please. BITTERLY UP SET. MY INVESTEMENT .