100% Payment Upfront - Poor Quality Installation

Purchased good quality German product with 25 year warranty. Floors Direct insisted on 100% upfront payment before work could begin. Cement surface found to be too rough, so Floors Direct app**** their special levelling screed at an extra R9600. After installation complete we found hollow areas indicating levelling screed was not app**** properly. There were also pencil marks left in various areas. Biggest problems were in one kids room and main dressing room where flooring was not solid and sounded like squashing plastic when you spp**** pressure - clearly not laid properly. We also spent extra on rubber underlay to to insulate noise more. Store Manager William came to house and agreed on corrective action. However team that came to fix floor decided they would only patch it and fix what they felt like. The overall quality of installation remains sub standard and makes a joke of the written two year installation warranty we were given. The fact that Floors Direct app**** levelling screed to every room means there is no excuse for numerous hollow and spongy spots. Very dissapointed with this R60,000.00 'investment' and cannot recommend Floors Direct to anyone.