Bad service delivered

I have contracted a company called Flooring Guru and paid them in full as per the request before work can commence. The job started on Tuesday the 15th of August and should have been finished on the 17th of August.

They messed up the job and I have send out two emails with official complaints requesting this to be fixed. I also have been calling non-stop asking for this to be rectified. After promises to “fix the mess” (their words) it still has not been done. They come for a couple of minutes (to date max was around 20 minutes) when it fits them (without prior arrangement) and making more of a mess and creating more damage.

I have received the following reply when I call or talked to the man in charge. They are fully booked and I will have to wait Nothing that they can do about it and I will just have to except it. Promise to com and fix the work and never pitch up. We woman is way too sentimental about our rooms and bathrooms. (not sure what that had to do with it)

I called them on the 24th of October to complain again about yet more damaged caused and the reply was that they will mention it in the weekly meeting.

I have had no communication with them and will now start to fix the mess myself where possible. I want people to know about them and the bad work they do so that others do not end up with the mess that I am sitting with.