Worst service ever
Float payment is the worst ever. I make an order and cancelled it but they are refunding my money in small portions. I need the head manger to call me urgently or else I will take this to social media and Ombudsmen for not refunding my full money at once. ***
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Float's replyOfficial
05 May 2026, 15:02Hi Marcia,
We’re really sorry for the frustration this has caused, we understand how upsetting it is when a cancellation and refund don't feel aligned.
To clarify, refunds are always initiated and processed by the merchant you purchased from. Once the merchant confirms and notifies us of the refund, we immediately adjust the instalment plan and ensure everything on our side is updated. At this stage, we had received formal confirmation of the refund from the merchant, and we had processed this accordingly.
It’s important to note that reserves are released automatically by your bank, not by Float unlike the instalment charged. If the current reserve still appears as “pending” or “uncleared” in your account, don’t worry. It will be automatically released by your bank but can take up to a few days or more to reflect in your account.
We are disappointed to hear about your experience but value your feedback. If you have any further concerns, please reach out to us on *** so we can adequately assist you. We believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards,
The Float Team
We’re really sorry for the frustration this has caused, we understand how upsetting it is when a cancellation and refund don't feel aligned.
To clarify, refunds are always initiated and processed by the merchant you purchased from. Once the merchant confirms and notifies us of the refund, we immediately adjust the instalment plan and ensure everything on our side is updated. At this stage, we had received formal confirmation of the refund from the merchant, and we had processed this accordingly.
It’s important to note that reserves are released automatically by your bank, not by Float unlike the instalment charged. If the current reserve still appears as “pending” or “uncleared” in your account, don’t worry. It will be automatically released by your bank but can take up to a few days or more to reflect in your account.
We are disappointed to hear about your experience but value your feedback. If you have any further concerns, please reach out to us on *** so we can adequately assist you. We believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards,
The Float Team
Float's reply05 May 2026, 15:02
Official
Hi Marcia,
We’re really sorry for the frustration this has caused, we understand how upsetting it is when a cancellation and refund don't feel aligned.
To clarify, refunds are always initiated and processed by the merchant you purchased from. Once the merchant confirms and notifies us of the refund, we immediately adjust the instalment plan and ensure everything on our side is updated. At this stage, we had received formal confirmation of the refund from the merchant, and we had processed this accordingly.
It’s important to note that reserves are released automatically by your bank, not by Float unlike the instalment charged. If the current reserve still appears as “pending” or “uncleared” in your account, don’t worry. It will be automatically released by your bank but can take up to a few days or more to reflect in your account.
We are disappointed to hear about your experience but value your feedback. If you have any further concerns, please reach out to us on *** so we can adequately assist you. We believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards,
The Float Team
We’re really sorry for the frustration this has caused, we understand how upsetting it is when a cancellation and refund don't feel aligned.
To clarify, refunds are always initiated and processed by the merchant you purchased from. Once the merchant confirms and notifies us of the refund, we immediately adjust the instalment plan and ensure everything on our side is updated. At this stage, we had received formal confirmation of the refund from the merchant, and we had processed this accordingly.
It’s important to note that reserves are released automatically by your bank, not by Float unlike the instalment charged. If the current reserve still appears as “pending” or “uncleared” in your account, don’t worry. It will be automatically released by your bank but can take up to a few days or more to reflect in your account.
We are disappointed to hear about your experience but value your feedback. If you have any further concerns, please reach out to us on *** so we can adequately assist you. We believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards,
The Float Team