Unresolved Authorization Holds on my Credit Card

On the 25th of August, 2023, I made a purchase using Float payment for an amount of R18,198.20 and subsequently an authorization hold was app**** to my account corresponding to this amount.

This authorization was meant to clear within a standard duration, generally 5-7 working days or longer depending on my bank , allowing the funds to be accessible in my account once more. However, this did not occur.

My concern grew when I received an email on the 8th of September, indicating another authorization hold against my account amounting to R13,648.65 while the first one was still in effect. I didn't object to the new authorization hold as I understand the normal procedures, given that the initial one would have been cleared by that time.

However, this has not been the case. As it stands, I am left with two authorization holds amounting to a total of R31,846.85, which is significantly more than my actual purchase. I have spoken to my bank regarding this issue, and they indicated that both the authorization holds are still open on the merchant's end. The reference number they provided is V**********K.

This discrepancy is significantly inconveniencing as these sums are still tied up and are not currently accessible for my use. I Sent an email & no one is responding back, they don't answer their telephone either.

Sincerely, Fikisiwe Khoza Ticket 8046