dF
dineo F
1 reviews | Active since Jul 2025
09 Jul 2025, 10:19
Unhappy customer
Hi, I'm writing to follow up on my refund for my order. Despite requesting a refund for the undelivered item, I've been passed around and haven't received a resolution. Could you please provide a clear update on the status and a timeline for the refund?
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Float's replyOfficial
31 Jul 2025, 08:37Hi Dineo,
Thank you for your feedback, and we’re sorry to hear about your experience.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
Please note that the actual time it takes for the refunded amount to reflect in your account can vary depending on your bank's processing times, typically taking 5–7 business days.
We believe you have been in contact with our support team, however if you have any further questions or need assistance, please don't hesitate to reach out to us directly at ***.
Regards,
The Float Team
Thank you for your feedback, and we’re sorry to hear about your experience.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
Please note that the actual time it takes for the refunded amount to reflect in your account can vary depending on your bank's processing times, typically taking 5–7 business days.
We believe you have been in contact with our support team, however if you have any further questions or need assistance, please don't hesitate to reach out to us directly at ***.
Regards,
The Float Team
Float's reply31 Jul 2025, 08:37
Official
Hi Dineo,
Thank you for your feedback, and we’re sorry to hear about your experience.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
Please note that the actual time it takes for the refunded amount to reflect in your account can vary depending on your bank's processing times, typically taking 5–7 business days.
We believe you have been in contact with our support team, however if you have any further questions or need assistance, please don't hesitate to reach out to us directly at ***.
Regards,
The Float Team
Thank you for your feedback, and we’re sorry to hear about your experience.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
Please note that the actual time it takes for the refunded amount to reflect in your account can vary depending on your bank's processing times, typically taking 5–7 business days.
We believe you have been in contact with our support team, however if you have any further questions or need assistance, please don't hesitate to reach out to us directly at ***.
Regards,
The Float Team