1 reviews | Active since Aug 2024
Took more than the agreed instalment. I want my money back.
I am really not happy with the way you do things. 1st of all you reserve the outstanding amount way too early, 14days prior the actual date(28th of the month) you submitted the request on the 15th of November. For the attempts you have made prior to the 25th of November I was charge by my back. My credit card it filled out on the 25th of the month.
Now I am noticing that you are took the whole amount without any arrangements made with me. Please take your R2100 as per the agreement and return the rest of the money.
As per the agreement, the last payment should be on the 28 of December. It must be like that, I don’t want any excuses.
WHO GAVE YOU PERMISSION TO TAKE THE MONEY BEFORE THE ACTUAL DATE AGREED ON???
Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention.
Float renews the reserve in between each instalment, not on the instalment date, because the reserves expire every few weeks. This ensures you don’t overspend on your card and helps you to meet your instalment repayments.
You would have received reminders from 7 days before the reserve renewal date to ensure the funds are available so that the reserve is successfully renewed.
We are disappointed to hear your experience but value your feedback and believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards
The Float Team
Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention.
Float renews the reserve in between each instalment, not on the instalment date, because the reserves expire every few weeks. This ensures you don’t overspend on your card and helps you to meet your instalment repayments.
You would have received reminders from 7 days before the reserve renewal date to ensure the funds are available so that the reserve is successfully renewed.
We are disappointed to hear your experience but value your feedback and believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards
The Float Team