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Donovan M

1 reviews | Active since Feb 2013

12 Jun 2024, 16:39

The benefit I guess just floated away.... or "You want me to What ?" "Why would I want that???"

I was asked to write a review here, because I'm a VIP? Probably should've just asked me to answer a survey because it would've generated an actionable viewpoint without hurting your public review score.

Anyway, here is my review:

Float? No thank you, PayJustNow please. There are a few players in the space but I actively avoid Float. It doesn't provide any real benefit other than messing with your available balance.

If I could snap my fingers I would rebuild Float to be PayJustNow 2.0 and try and compete with them. Payflex is slightly better than Float but also just ends up messing with your own perception of your available balance.

The only real competitor to PayJustNow is something like the TFG Money Account on Bash, which suffers from difficult onboarding/no follow up, or the much less available and less approachable HappyPay.

I put Float dead last for being super confusing, not actually being useful at all "As long as you have the available credit on your card" - defeats the entire point of needing it to exist. You don't solve a substantial problem. You just introduce confusion into where my balance is ACTUAL at.

I am a VIP user, that being said, I actively steer people away from Float, because its useless, and I actively encourage people to use PayJustNow and I assume PayJustNow will outgrow everyone else because their product is so much better thought out in providing value. Flashy marketing and how-to guides will only get you so far.

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Replies (1)
Float
Float's reply21 Jun 2024, 14:00
Official
 
Hi Donovan, 

Thank you for sharing your experience; all feedback is appreciated as it helps us better serve shoppers like you.

Float splits your purchase into easy-to-manage, bite-size monthly instalments (as opposed to charging you the full amount up-front like a regular credit card transaction). In short – we buy you all the time in the world to settle your credit card balance. This is especially useful for those BIG value purchases. Float never charges you interest, fees, or late fees. Ever. Float helps you to use your existing credit on your credit card in the best way possible, so you’re not taking on any new credit. The cherry on top? You still get all your rewards points for using your credit card! 

 We are very sorry to hear you were disappointed with our service. 

If you have any further concerns, please reach out to us directly at ***. We are always happy to help. 

Regards, 
The Float Team