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Richard W
1 reviews | Active since Oct 2024
09 Oct 2024, 07:25
STAY AWAY FROM FLOAT!
STAY AWAY FROM FLOAT! They reserve money from your credit card when it suites them, I have double debits on my card and it takes days to sort out. No point in having a "flexible payment" service when they reserve the full amount from the start, and in my case double reserve funds, you might aswell pay the full amount.
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Float's replyOfficial
09 Oct 2024, 10:16Hi Richard,
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any frustration caused.
We understand that having double reserves on your card can be concerning. The reserve on your credit card is renewed as part of the payment process, but rest assured that only one reserve should be held at a time. If you still see the previous reserve as “pending” or “uncleared,” this is managed by your bank and will be automatically released. Unfortunately, the timing of this release is beyond our control and can take a few days to reflect in your account.
We’ve reached out to your bank to ensure no double reserves are held and are actively monitoring the situation. We have responded to your ticket and if you have any further concerns, we kindly ask that you respond on the same ticket.
Thank you for your patience.
Best regards,
The Float Team
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any frustration caused.
We understand that having double reserves on your card can be concerning. The reserve on your credit card is renewed as part of the payment process, but rest assured that only one reserve should be held at a time. If you still see the previous reserve as “pending” or “uncleared,” this is managed by your bank and will be automatically released. Unfortunately, the timing of this release is beyond our control and can take a few days to reflect in your account.
We’ve reached out to your bank to ensure no double reserves are held and are actively monitoring the situation. We have responded to your ticket and if you have any further concerns, we kindly ask that you respond on the same ticket.
Thank you for your patience.
Best regards,
The Float Team
Best regards,
Float's reply09 Oct 2024, 10:16
Official
Hi Richard,
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any frustration caused.
We understand that having double reserves on your card can be concerning. The reserve on your credit card is renewed as part of the payment process, but rest assured that only one reserve should be held at a time. If you still see the previous reserve as “pending” or “uncleared,” this is managed by your bank and will be automatically released. Unfortunately, the timing of this release is beyond our control and can take a few days to reflect in your account.
We’ve reached out to your bank to ensure no double reserves are held and are actively monitoring the situation. We have responded to your ticket and if you have any further concerns, we kindly ask that you respond on the same ticket.
Thank you for your patience.
Best regards,
The Float Team
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any frustration caused.
We understand that having double reserves on your card can be concerning. The reserve on your credit card is renewed as part of the payment process, but rest assured that only one reserve should be held at a time. If you still see the previous reserve as “pending” or “uncleared,” this is managed by your bank and will be automatically released. Unfortunately, the timing of this release is beyond our control and can take a few days to reflect in your account.
We’ve reached out to your bank to ensure no double reserves are held and are actively monitoring the situation. We have responded to your ticket and if you have any further concerns, we kindly ask that you respond on the same ticket.
Thank you for your patience.
Best regards,
The Float Team
Best regards,