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Kamogelo

1 reviews | Active since Sept 2023

12 Sept 2024, 14:38

SOUNDS LIKE AN ABSOLUTE **** TO ME

So, I'm reading all these responses to comments about "reserved amount" and it sounds like a **** to me. I paid the full amount of R1700 so that's the money that has gone from my account that I cannot access again. I am supposed to make the other two payments for R566.66 so I would have paid R2833.22 all in all. Please make it make sense!.

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Replies (1)
Float
Float's reply13 Sept 2024, 08:59
Official
Hi Kamogelo, 

Thank you for sharing your feedback. We're truly sorry to hear about your experience. Your satisfaction is our top priority, and we want to address your concerns promptly. We have tried to contact you but did not get through.  

We can assure you that you have not been charged the full amount. At the time of purchase, the full purchase amount gets reserved on your credit card, but only the first interest-free instalment will be charged. A reserve is a hold against the credit you have available to spend, it is not a charge and completely interest-free. This ensures that you do not overspend and helps you to meet your monthly instalment. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid. 

Float works with your existing credit, we buy you all the time to manage your credit card repayments, instead of being charged the full amount like a regular credit card transaction. 

We can assure you that Float will not charge you more than your purchase price. 

We are disappointed to hear your experience but value your feedback. If you have any further concerns please reach out to us on ***. 

Regards, 
The Float Team 

Best regards,