MV
Michiel V
1 reviews | Active since May 2020
15 May 2025, 07:32
Refund disaster
Shocking refunding experience. Now in month3 and still not resolved. All works well if you pay off course.
Helpful (0)
Replies (1)0
Replies (1)
Float's replyOfficial
15 May 2025, 10:14Hi Michiel,
Thank you for your feedback, and we’re sorry to hear about your experience.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
Please note that the actual time it takes for the refunded amount to reflect in your account can vary depending on your bank's processing times, typically taking 5–7 business days.
In your case, we processed the refund on April 15, 2025, and sent a confirmation email to you on the same day.
If you have any further questions or need assistance, please don't hesitate to reach out to us directly at ***.
Regards,
The Float Team
Thank you for your feedback, and we’re sorry to hear about your experience.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
Please note that the actual time it takes for the refunded amount to reflect in your account can vary depending on your bank's processing times, typically taking 5–7 business days.
In your case, we processed the refund on April 15, 2025, and sent a confirmation email to you on the same day.
If you have any further questions or need assistance, please don't hesitate to reach out to us directly at ***.
Regards,
The Float Team
Float's reply15 May 2025, 10:14
Official
Hi Michiel,
Thank you for your feedback, and we’re sorry to hear about your experience.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
Please note that the actual time it takes for the refunded amount to reflect in your account can vary depending on your bank's processing times, typically taking 5–7 business days.
In your case, we processed the refund on April 15, 2025, and sent a confirmation email to you on the same day.
If you have any further questions or need assistance, please don't hesitate to reach out to us directly at ***.
Regards,
The Float Team
Thank you for your feedback, and we’re sorry to hear about your experience.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
Please note that the actual time it takes for the refunded amount to reflect in your account can vary depending on your bank's processing times, typically taking 5–7 business days.
In your case, we processed the refund on April 15, 2025, and sent a confirmation email to you on the same day.
If you have any further questions or need assistance, please don't hesitate to reach out to us directly at ***.
Regards,
The Float Team