1 reviews | Active since Nov 2020
NO REFUND OVER A MONTH
DO NOT USE. It has been a month and I haven’t received my REFUND. Tesslyn pretends to be kind but she is actually manipulative and comes up with a different excuse every day. She even claims that she didn’t get a reference number from ABSA something that happens automatically. Float indicates that you will pay in 6 instalments but that you must have the whole amount in your credit card at the time of purchase then as soon as you complete the transaction they tell you that the whole amount will be with held. This is manipulation of information because they could have shared this before the transaction goes through. There is no business value for you in this whole transaction. They say you won’t be charged for interest on the remaining amount. Who really cares about such nonsensical benefit because if was a genuine benefit then they wouldn’t work so much on hiding the fact that you will not access your money.
Thank you for reaching out and sharing your feedback. We’re truly sorry to hear about the difficulties you’ve experienced with your refund and our service. We understand how frustrating this must be for you, and we regret any inconvenience this has caused.
We apologize for the delay in processing your refund. Refunds are managed directly by the merchant where the purchase was made. They will process your request within their normal refund/return policy, and once approved, notify us so we can adjust your instalment plan or refund the money back to you.
Regarding the full purchase amount being reserved on your credit card, this is clearly stated that at the time of purchase, the full amount will be reserved, but only the first interest-free instalment will be charged. As you pay each monthly instalment, the reserved amount reduces until your plan is fully paid off. We apologize if this information was not clear at the time of your transaction and for any misunderstanding it may have caused.
Float works with your existing credit, we buy you all the time to manage your credit card repayments, instead of being charged the full amount like a regular credit card transaction.
If you have any further concerns, please contact us on ***, we’re here to help and value your feedback.
Regards,
The Float Team
Thank you for reaching out and sharing your feedback. We’re truly sorry to hear about the difficulties you’ve experienced with your refund and our service. We understand how frustrating this must be for you, and we regret any inconvenience this has caused.
We apologize for the delay in processing your refund. Refunds are managed directly by the merchant where the purchase was made. They will process your request within their normal refund/return policy, and once approved, notify us so we can adjust your instalment plan or refund the money back to you.
Regarding the full purchase amount being reserved on your credit card, this is clearly stated that at the time of purchase, the full amount will be reserved, but only the first interest-free instalment will be charged. As you pay each monthly instalment, the reserved amount reduces until your plan is fully paid off. We apologize if this information was not clear at the time of your transaction and for any misunderstanding it may have caused.
Float works with your existing credit, we buy you all the time to manage your credit card repayments, instead of being charged the full amount like a regular credit card transaction.
If you have any further concerns, please contact us on ***, we’re here to help and value your feedback.
Regards,
The Float Team