1 reviews | Active since May 2021
Money reserved the whole month
Initially Float reserves the full amount from your card which means although it is not a charge you are still unable to use the money until they reverse the reserve when the instalment goes off. My issue is that the amount is reserved for the entire month (from the 9th for me up until the 1st of the following month when the instalment is actually charged). Let me make an example. In the first month 12k was reserved when I made the purchase and 10k was returned when the first instalment of 2k was charged on the 1st of the next month. This meant I spent a whole month unable to use the 12k they reserved. The following month 10k was reserved for the entire month from the 9th until 2k was charged and the 8k was returned to me at the beginning of the next month. It defeats the purpose of buying something on an instalment plan if you won’t be able to access your money. If you can live without 12k for a whole month then you would’ve just bought the items cash. The inconvenience of this happening every month is super annoying. The worst part is that in their terms and conditions they do not explain that they will be reserving the money the whole month. They simply just say it will be reserved. They need a new strategy. Would highly not recommend. Rather use pay just now or any other option that truly functions the way credit should.
We apologize for any confusion or inconvenience you've experienced with our service.
At Float, we aim to provide a seamless and flexible payment solution, and we're sorry to hear that your experience did not meet these expectations.
To clarify, when you make a purchase using Float, the full purchase amount is reserved on your credit card, but only the first interest-free installment is charged immediately. The remaining balance is held as a reserve and is not a charge; it ensures that funds are available for future installments. As you pay each monthly installment, the reserved amount decreases accordingly until the purchase is fully paid. This process is designed to help you manage your spending and ensure timely payments.
Details about the reservation and renewal procedures are outlined in our Shopper Agreement and FAQs.
If you need assistance, please contact us at ***, and we’ll do our best to resolve your concerns promptly.
Regards,
The Float Team
We apologize for any confusion or inconvenience you've experienced with our service.
At Float, we aim to provide a seamless and flexible payment solution, and we're sorry to hear that your experience did not meet these expectations.
To clarify, when you make a purchase using Float, the full purchase amount is reserved on your credit card, but only the first interest-free installment is charged immediately. The remaining balance is held as a reserve and is not a charge; it ensures that funds are available for future installments. As you pay each monthly installment, the reserved amount decreases accordingly until the purchase is fully paid. This process is designed to help you manage your spending and ensure timely payments.
Details about the reservation and renewal procedures are outlined in our Shopper Agreement and FAQs.
If you need assistance, please contact us at ***, and we’ll do our best to resolve your concerns promptly.
Regards,
The Float Team
