LS
Litha S
1 reviews | Active since May 2026
01 May 2026, 12:09
I used Float for the first time
I used Float for the first time. The reserve amount has not been released back to me for almost two weeks now. The reserve has not been released naturally or automatically. I contacted Float to assist me and they refused to confirm with my bank that the funds can be released. I asked them to cooperate with me and confirm with Absa that it's okay for Absa to release the reserve since they have successfully deducted this first instalment. My budget was never to buy using the full amount, I had planned to pay in instalment as agreed. But as it stands all the money has been taken and it's almost two weeks since I made the purchase. This has caused a great deal of financial distress. My credit card is seating on a negative balance because of this and this will mess up my credit score.
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Float's replyOfficial
04 May 2026, 16:44Hi Litha,
Thank you for sharing your feedback. We're truly sorry to hear about your experience. We value your input and are committed to assist you adequately.
Float is a card-linked instalment platform that lets you split any Visa or Mastercard credit card purchase into an interest-free monthly instalment plan. While we do reserve the full amount on your credit card, only the first interest-free instalment is charged, and the reserve then reduces as you pay each instalment.
To clarify, the core benefit of Float is that it allows you to make big purchases without being charged the full amount upfront, which gives you time to manage your credit card repayments instead of dipping into your cash.
We make sure to explain this process in detail in our "How it Works" pop-up, the instalment schedule at the time of purchase, follow-up emails, and on our website. The goal is to ensure that you can manage your finances easily without taking on any new credit or facing additional charges over your purchase price.
We hope you can understand that we cannot instruct your Bank to refund/reverse any reserve whilst your instalment plan is still active.
We are disappointed to hear about your experience but value your feedback. If you have any further concerns, please reach out to us on *** so we can adequately assist you. We believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards,
The Float Team
Thank you for sharing your feedback. We're truly sorry to hear about your experience. We value your input and are committed to assist you adequately.
Float is a card-linked instalment platform that lets you split any Visa or Mastercard credit card purchase into an interest-free monthly instalment plan. While we do reserve the full amount on your credit card, only the first interest-free instalment is charged, and the reserve then reduces as you pay each instalment.
To clarify, the core benefit of Float is that it allows you to make big purchases without being charged the full amount upfront, which gives you time to manage your credit card repayments instead of dipping into your cash.
We make sure to explain this process in detail in our "How it Works" pop-up, the instalment schedule at the time of purchase, follow-up emails, and on our website. The goal is to ensure that you can manage your finances easily without taking on any new credit or facing additional charges over your purchase price.
We hope you can understand that we cannot instruct your Bank to refund/reverse any reserve whilst your instalment plan is still active.
We are disappointed to hear about your experience but value your feedback. If you have any further concerns, please reach out to us on *** so we can adequately assist you. We believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards,
The Float Team
Best regards,
Float's reply04 May 2026, 16:44
Official
Hi Litha,
Thank you for sharing your feedback. We're truly sorry to hear about your experience. We value your input and are committed to assist you adequately.
Float is a card-linked instalment platform that lets you split any Visa or Mastercard credit card purchase into an interest-free monthly instalment plan. While we do reserve the full amount on your credit card, only the first interest-free instalment is charged, and the reserve then reduces as you pay each instalment.
To clarify, the core benefit of Float is that it allows you to make big purchases without being charged the full amount upfront, which gives you time to manage your credit card repayments instead of dipping into your cash.
We make sure to explain this process in detail in our "How it Works" pop-up, the instalment schedule at the time of purchase, follow-up emails, and on our website. The goal is to ensure that you can manage your finances easily without taking on any new credit or facing additional charges over your purchase price.
We hope you can understand that we cannot instruct your Bank to refund/reverse any reserve whilst your instalment plan is still active.
We are disappointed to hear about your experience but value your feedback. If you have any further concerns, please reach out to us on *** so we can adequately assist you. We believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards,
The Float Team
Thank you for sharing your feedback. We're truly sorry to hear about your experience. We value your input and are committed to assist you adequately.
Float is a card-linked instalment platform that lets you split any Visa or Mastercard credit card purchase into an interest-free monthly instalment plan. While we do reserve the full amount on your credit card, only the first interest-free instalment is charged, and the reserve then reduces as you pay each instalment.
To clarify, the core benefit of Float is that it allows you to make big purchases without being charged the full amount upfront, which gives you time to manage your credit card repayments instead of dipping into your cash.
We make sure to explain this process in detail in our "How it Works" pop-up, the instalment schedule at the time of purchase, follow-up emails, and on our website. The goal is to ensure that you can manage your finances easily without taking on any new credit or facing additional charges over your purchase price.
We hope you can understand that we cannot instruct your Bank to refund/reverse any reserve whilst your instalment plan is still active.
We are disappointed to hear about your experience but value your feedback. If you have any further concerns, please reach out to us on *** so we can adequately assist you. We believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards,
The Float Team
Best regards,