I had some questions about my account and an enquiry about the payment method and the person that helped me (Kiara) was very informative and explained in a way that made me less confused

I had some questions about my account and an enquiry about the payment method and the person that helped me (Kiara) was very informative and explained in a way that made me less confused. She also responded to my emails in a timely manner and I did not have to wait for days to get a response. I appreciate the help I received.