YL
Yvonne L
1 reviews | Active since Sept 2024
15 Apr 2025, 09:41
I am enough with float
I regret dealing with float. They reserve money and then charge the monthly payment separately instead of deducting it from the reserved amount. My credit card got exhausted and payments bounced affecting my credit score. When i called them they said it was ABSA ‘s fault. Theres a reserve every month and they reserve a new amount while the previous one is not released yet. I asked them to settle the account because i am tired of this last month and till now they keep telling me stories. One time i was told their system is getting upgraded the whole day on a working day. Today im told its been settled but my dashboard shows im owing them. I asked for a settlement letter but they have not rep**** to that. My last instalment is next month on 11 May -R1999 payment but their dashboard states im owing R3999. Close the account today and release my money! When i call the person i speak to doesn't even seem to know what im talking about, she’s is just rambling to get rid of me.
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Replies (2)
Float's replyOfficial
21 Apr 2025, 22:02Hi Yvonne,
Thank you for taking the time to share your feedback and we’re truly sorry to hear about your frustration.
We completely understand how concerning it can feel when it appears that you’re being charged twice or when communication feels unclear. We’d like to assure you that with Float, your monthly instalments come off the reserved amount on your credit card, not over and above it.
To clarify, the reserve is a temporary hold on your credit card, not a charge. It is interest-free and is used to help ensure you can meet your instalment obligations. As you make payments, the reserved amount reduces until the purchase is fully paid off. A new reserve is placed between instalments and your bank may show this as “pending” or “uncleared”.
Regarding your request to settle your balance and close your account, our support team has already been in touch with you on calls and emails, and confirmed that your account will be settled. Please note that this does take a few days to fully reflect in your dashboard due to internal processing times, but rest assured that this is being taken care of.
We apologise for any inconvenience caused and that you felt this way, that is not the standard we aim for and has been addressed internally.
Please feel free to email us at ***, our team is here to assist and ensure everything is resolved to your satisfaction.
Regards,
The Float Team
Thank you for taking the time to share your feedback and we’re truly sorry to hear about your frustration.
We completely understand how concerning it can feel when it appears that you’re being charged twice or when communication feels unclear. We’d like to assure you that with Float, your monthly instalments come off the reserved amount on your credit card, not over and above it.
To clarify, the reserve is a temporary hold on your credit card, not a charge. It is interest-free and is used to help ensure you can meet your instalment obligations. As you make payments, the reserved amount reduces until the purchase is fully paid off. A new reserve is placed between instalments and your bank may show this as “pending” or “uncleared”.
Regarding your request to settle your balance and close your account, our support team has already been in touch with you on calls and emails, and confirmed that your account will be settled. Please note that this does take a few days to fully reflect in your dashboard due to internal processing times, but rest assured that this is being taken care of.
We apologise for any inconvenience caused and that you felt this way, that is not the standard we aim for and has been addressed internally.
Please feel free to email us at ***, our team is here to assist and ensure everything is resolved to your satisfaction.
Regards,
The Float Team
Best regards,
Float's reply21 Apr 2025, 22:02
Official
Hi Yvonne,
Thank you for taking the time to share your feedback and we’re truly sorry to hear about your frustration.
We completely understand how concerning it can feel when it appears that you’re being charged twice or when communication feels unclear. We’d like to assure you that with Float, your monthly instalments come off the reserved amount on your credit card, not over and above it.
To clarify, the reserve is a temporary hold on your credit card, not a charge. It is interest-free and is used to help ensure you can meet your instalment obligations. As you make payments, the reserved amount reduces until the purchase is fully paid off. A new reserve is placed between instalments and your bank may show this as “pending” or “uncleared”.
Regarding your request to settle your balance and close your account, our support team has already been in touch with you on calls and emails, and confirmed that your account will be settled. Please note that this does take a few days to fully reflect in your dashboard due to internal processing times, but rest assured that this is being taken care of.
We apologise for any inconvenience caused and that you felt this way, that is not the standard we aim for and has been addressed internally.
Please feel free to email us at ***, our team is here to assist and ensure everything is resolved to your satisfaction.
Regards,
The Float Team
Thank you for taking the time to share your feedback and we’re truly sorry to hear about your frustration.
We completely understand how concerning it can feel when it appears that you’re being charged twice or when communication feels unclear. We’d like to assure you that with Float, your monthly instalments come off the reserved amount on your credit card, not over and above it.
To clarify, the reserve is a temporary hold on your credit card, not a charge. It is interest-free and is used to help ensure you can meet your instalment obligations. As you make payments, the reserved amount reduces until the purchase is fully paid off. A new reserve is placed between instalments and your bank may show this as “pending” or “uncleared”.
Regarding your request to settle your balance and close your account, our support team has already been in touch with you on calls and emails, and confirmed that your account will be settled. Please note that this does take a few days to fully reflect in your dashboard due to internal processing times, but rest assured that this is being taken care of.
We apologise for any inconvenience caused and that you felt this way, that is not the standard we aim for and has been addressed internally.
Please feel free to email us at ***, our team is here to assist and ensure everything is resolved to your satisfaction.
Regards,
The Float Team
Best regards,
YL
Yvonne L's updateReviewer Update
24 Apr 2025, 08:17I received an email yesterday saying my account has been paid off, but then my dashboard still says i have outstanding amount of R2000 when i checked today, rectify this.
Furthermore, it has been very frustrating dealing with float and i regret this. Speaking to your interns got even more frustrating and most times they promise things they wont do and don't even know what they are saying. Eg. I called one time and the lady went on and on about paying my refund. She was rambling just to get rid of me, i did not even know what she was talking about. I even asked if i am going to receive an email confirming the account is paid off but she said there isn't such an email, i should take their word for it. You cannot treat your clients like that, it’s unacceptable. You need to provide more training for your interns to understand your product better.
Furthermore, it has been very frustrating dealing with float and i regret this. Speaking to your interns got even more frustrating and most times they promise things they wont do and don't even know what they are saying. Eg. I called one time and the lady went on and on about paying my refund. She was rambling just to get rid of me, i did not even know what she was talking about. I even asked if i am going to receive an email confirming the account is paid off but she said there isn't such an email, i should take their word for it. You cannot treat your clients like that, it’s unacceptable. You need to provide more training for your interns to understand your product better.
YL
Yvonne L's update24 Apr 2025, 08:17
Reviewer Update
I received an email yesterday saying my account has been paid off, but then my dashboard still says i have outstanding amount of R2000 when i checked today, rectify this.
Furthermore, it has been very frustrating dealing with float and i regret this. Speaking to your interns got even more frustrating and most times they promise things they wont do and don't even know what they are saying. Eg. I called one time and the lady went on and on about paying my refund. She was rambling just to get rid of me, i did not even know what she was talking about. I even asked if i am going to receive an email confirming the account is paid off but she said there isn't such an email, i should take their word for it. You cannot treat your clients like that, it’s unacceptable. You need to provide more training for your interns to understand your product better.
Furthermore, it has been very frustrating dealing with float and i regret this. Speaking to your interns got even more frustrating and most times they promise things they wont do and don't even know what they are saying. Eg. I called one time and the lady went on and on about paying my refund. She was rambling just to get rid of me, i did not even know what she was talking about. I even asked if i am going to receive an email confirming the account is paid off but she said there isn't such an email, i should take their word for it. You cannot treat your clients like that, it’s unacceptable. You need to provide more training for your interns to understand your product better.