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Brenda M
1 reviews | Active since Feb 2021
07 Aug 2024, 19:26
Float ****med me 2 payments
So I purchased shoes at puma using float as payment,which I had to pay 250 for 1st installment but 1000 was reserved,again today they reserved 750 on my credit card on top of 1000 which even today I haven't received,I phoned and send emails but I'm told to send proof,I phoned my bank they said Float must write them a letter so they can release those 2 payments but I'm being taken from pillar to post by float,I'm so disappointed.my id is *** my email is ***
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Float's replyOfficial
08 Aug 2024, 11:44Hi Brenda,
Thanks for the call and allowing us the time to chat to you. We're sorry to hear about your experience and appreciate you bringing this to our attention.
A reserve is a hold against the credit you have available to spend on your credit card. It is not a charge and is completely interest-free. This ensures you don’t overspend on your card and helps you to meet your instalment repayments. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
The reserve will be renewed in between each instalment for the lesser outstanding balance. You will receive reminders from 7 days before the reserve is renewed. You may receive an SMS from your bank each time funds are reserved, and the reserve may appear as “pending” or “uncleared” in your account.
We value your feedback.
Regards,
The Float Team
Thanks for the call and allowing us the time to chat to you. We're sorry to hear about your experience and appreciate you bringing this to our attention.
A reserve is a hold against the credit you have available to spend on your credit card. It is not a charge and is completely interest-free. This ensures you don’t overspend on your card and helps you to meet your instalment repayments. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
The reserve will be renewed in between each instalment for the lesser outstanding balance. You will receive reminders from 7 days before the reserve is renewed. You may receive an SMS from your bank each time funds are reserved, and the reserve may appear as “pending” or “uncleared” in your account.
We value your feedback.
Regards,
The Float Team
Best regards,
Float's reply08 Aug 2024, 11:44
Official
Hi Brenda,
Thanks for the call and allowing us the time to chat to you. We're sorry to hear about your experience and appreciate you bringing this to our attention.
A reserve is a hold against the credit you have available to spend on your credit card. It is not a charge and is completely interest-free. This ensures you don’t overspend on your card and helps you to meet your instalment repayments. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
The reserve will be renewed in between each instalment for the lesser outstanding balance. You will receive reminders from 7 days before the reserve is renewed. You may receive an SMS from your bank each time funds are reserved, and the reserve may appear as “pending” or “uncleared” in your account.
We value your feedback.
Regards,
The Float Team
Thanks for the call and allowing us the time to chat to you. We're sorry to hear about your experience and appreciate you bringing this to our attention.
A reserve is a hold against the credit you have available to spend on your credit card. It is not a charge and is completely interest-free. This ensures you don’t overspend on your card and helps you to meet your instalment repayments. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
The reserve will be renewed in between each instalment for the lesser outstanding balance. You will receive reminders from 7 days before the reserve is renewed. You may receive an SMS from your bank each time funds are reserved, and the reserve may appear as “pending” or “uncleared” in your account.
We value your feedback.
Regards,
The Float Team
Best regards,