FL
Fatima L
1 reviews | Active since Aug 2016
27 Dec 2025, 17:56
Float
Terrible service, took the full amount yet sjow its only the first installment.
I cancelled the purchase with Leroy Merlin yet the funds have not been reversed..********* in adverti*****t.
Give me back the money
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Replies (1)
Float's replyOfficial
29 Dec 2025, 15:16Hi Fatima,
Thank you for sharing your feedback. We're truly sorry to hear about your experience. We value your input and are committed to assist you adequately.
Float is a card-linked instalment platform that lets you split any Visa or Mastercard credit card purchase into an interest-free monthly instalment plan. To clarify, the core benefit of Float is that it allows you to make big purchases without being charged the full amount upfront, which gives you time to manage your credit card repayments instead of dipping into your cash.
At the time of purchase, the full purchase amount gets reserved on your credit card, but only the first interest-free instalment will be charged. A reserve is a hold against the credit you have available to spend, it is not a charge and completely interest-free. This ensures that you do not overspend and helps you to meet your monthly instalment. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
We make sure to explain this process in detail in our "How it Works" pop-up, the instalment schedule at the time of purchase, follow-up emails, and on our website. The goal is to ensure that you can manage your finances easily without taking on any new credit or facing additional charges.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
We are disappointed to hear your experience but value your feedback. If you have any further concerns, please reach out to us on *** so we can adequately assist you. We believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards,
The Float Team
Thank you for sharing your feedback. We're truly sorry to hear about your experience. We value your input and are committed to assist you adequately.
Float is a card-linked instalment platform that lets you split any Visa or Mastercard credit card purchase into an interest-free monthly instalment plan. To clarify, the core benefit of Float is that it allows you to make big purchases without being charged the full amount upfront, which gives you time to manage your credit card repayments instead of dipping into your cash.
At the time of purchase, the full purchase amount gets reserved on your credit card, but only the first interest-free instalment will be charged. A reserve is a hold against the credit you have available to spend, it is not a charge and completely interest-free. This ensures that you do not overspend and helps you to meet your monthly instalment. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
We make sure to explain this process in detail in our "How it Works" pop-up, the instalment schedule at the time of purchase, follow-up emails, and on our website. The goal is to ensure that you can manage your finances easily without taking on any new credit or facing additional charges.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
We are disappointed to hear your experience but value your feedback. If you have any further concerns, please reach out to us on *** so we can adequately assist you. We believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards,
The Float Team
Best regards,
Float's reply29 Dec 2025, 15:16
Official
Hi Fatima,
Thank you for sharing your feedback. We're truly sorry to hear about your experience. We value your input and are committed to assist you adequately.
Float is a card-linked instalment platform that lets you split any Visa or Mastercard credit card purchase into an interest-free monthly instalment plan. To clarify, the core benefit of Float is that it allows you to make big purchases without being charged the full amount upfront, which gives you time to manage your credit card repayments instead of dipping into your cash.
At the time of purchase, the full purchase amount gets reserved on your credit card, but only the first interest-free instalment will be charged. A reserve is a hold against the credit you have available to spend, it is not a charge and completely interest-free. This ensures that you do not overspend and helps you to meet your monthly instalment. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
We make sure to explain this process in detail in our "How it Works" pop-up, the instalment schedule at the time of purchase, follow-up emails, and on our website. The goal is to ensure that you can manage your finances easily without taking on any new credit or facing additional charges.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
We are disappointed to hear your experience but value your feedback. If you have any further concerns, please reach out to us on *** so we can adequately assist you. We believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards,
The Float Team
Thank you for sharing your feedback. We're truly sorry to hear about your experience. We value your input and are committed to assist you adequately.
Float is a card-linked instalment platform that lets you split any Visa or Mastercard credit card purchase into an interest-free monthly instalment plan. To clarify, the core benefit of Float is that it allows you to make big purchases without being charged the full amount upfront, which gives you time to manage your credit card repayments instead of dipping into your cash.
At the time of purchase, the full purchase amount gets reserved on your credit card, but only the first interest-free instalment will be charged. A reserve is a hold against the credit you have available to spend, it is not a charge and completely interest-free. This ensures that you do not overspend and helps you to meet your monthly instalment. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
We make sure to explain this process in detail in our "How it Works" pop-up, the instalment schedule at the time of purchase, follow-up emails, and on our website. The goal is to ensure that you can manage your finances easily without taking on any new credit or facing additional charges.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
We are disappointed to hear your experience but value your feedback. If you have any further concerns, please reach out to us on *** so we can adequately assist you. We believe that one of our agents are already communicating with you to try address your concerns and assist.
Regards,
The Float Team
Best regards,