JM
Jacqueline M
1 reviews | Active since Nov 2020
28 Jul 2025, 15:06
Float *******
If there was zero stars i would have given that as well. I have ordered a rugged tablet through a website selected float as payment method received confirmation that the first payment was successful, followed up 8 business days later they informed me that my payment was unsuccessfull although the first payment has gone off my credit card as well. i have the proof . This was a 18th Birthday present for my son which obviously will now not be in time for his birthday me left with a red face as I have nothing. Please people be very carefull if you use float as a payment method they send you from here to there and you need to sort this out yourself ( the 4 month people selling this )Awaiting urgent feedback
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Float's replyOfficial
31 Jul 2025, 08:44Hi Jacqueline,
We're truly sorry to hear about your experience, especially considering how important this gift was. We completely understand how upsetting this must be.
Just to clarify, your plan and first payment was successfully set up on our side. Float provides a platform to the merchant that allows them to offer interest-free instalment plans to their shoppers.
With that being said, the merchant is solely responsible for your order in line with their terms and conditions. As such, any issues with your order are handled by the merchant you purchased from, so please contact them directly. Your instalment plan will continue until the merchant instructs us otherwise.
However, if there are any issues with your instalment plan, we are here to help you, always!
Our support team will follow up with you on the progress of your order.
Regards,
The Float Team
We're truly sorry to hear about your experience, especially considering how important this gift was. We completely understand how upsetting this must be.
Just to clarify, your plan and first payment was successfully set up on our side. Float provides a platform to the merchant that allows them to offer interest-free instalment plans to their shoppers.
With that being said, the merchant is solely responsible for your order in line with their terms and conditions. As such, any issues with your order are handled by the merchant you purchased from, so please contact them directly. Your instalment plan will continue until the merchant instructs us otherwise.
However, if there are any issues with your instalment plan, we are here to help you, always!
Our support team will follow up with you on the progress of your order.
Regards,
The Float Team
Float's reply31 Jul 2025, 08:44
Official
Hi Jacqueline,
We're truly sorry to hear about your experience, especially considering how important this gift was. We completely understand how upsetting this must be.
Just to clarify, your plan and first payment was successfully set up on our side. Float provides a platform to the merchant that allows them to offer interest-free instalment plans to their shoppers.
With that being said, the merchant is solely responsible for your order in line with their terms and conditions. As such, any issues with your order are handled by the merchant you purchased from, so please contact them directly. Your instalment plan will continue until the merchant instructs us otherwise.
However, if there are any issues with your instalment plan, we are here to help you, always!
Our support team will follow up with you on the progress of your order.
Regards,
The Float Team
We're truly sorry to hear about your experience, especially considering how important this gift was. We completely understand how upsetting this must be.
Just to clarify, your plan and first payment was successfully set up on our side. Float provides a platform to the merchant that allows them to offer interest-free instalment plans to their shoppers.
With that being said, the merchant is solely responsible for your order in line with their terms and conditions. As such, any issues with your order are handled by the merchant you purchased from, so please contact them directly. Your instalment plan will continue until the merchant instructs us otherwise.
However, if there are any issues with your instalment plan, we are here to help you, always!
Our support team will follow up with you on the progress of your order.
Regards,
The Float Team