L
Lihle
1 reviews | Active since Aug 2024
23 May 2025, 14:09
False advertising
False advertising. They deduct the whole purchase amount instead of the advertised monthly installment. Ohh and the refund process? Devastating to say the least 👎🏾
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Replies (1)
Float's replyOfficial
26 May 2025, 11:35Hi Lihle,
Thank you for sharing your feedback. We're truly sorry to hear about your experience. Your satisfaction is our top priority, and we want to address your concerns promptly.
You have not been charged the full amount. At the time of purchase, the full purchase amount gets reserved on your credit card, but only the first interest-free instalment will be charged. A reserve is a hold against the credit you have available to spend, it is not a charge and completely interest-free. This ensures that you do not overspend and helps you to meet your monthly instalment. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
Please note that the actual time it takes for the refunded amount to reflect in your account can vary depending on your bank's processing times, typically taking 5–7 business days.
In your case, we processed the refund on May 21, 2025, which was a day after your purchase.
We hope this makes sense, but if you have any further questions or need assistance, please don't hesitate to reach out to us directly at ***.
Regards,
The Float Team
Thank you for sharing your feedback. We're truly sorry to hear about your experience. Your satisfaction is our top priority, and we want to address your concerns promptly.
You have not been charged the full amount. At the time of purchase, the full purchase amount gets reserved on your credit card, but only the first interest-free instalment will be charged. A reserve is a hold against the credit you have available to spend, it is not a charge and completely interest-free. This ensures that you do not overspend and helps you to meet your monthly instalment. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
Please note that the actual time it takes for the refunded amount to reflect in your account can vary depending on your bank's processing times, typically taking 5–7 business days.
In your case, we processed the refund on May 21, 2025, which was a day after your purchase.
We hope this makes sense, but if you have any further questions or need assistance, please don't hesitate to reach out to us directly at ***.
Regards,
The Float Team
Float's reply26 May 2025, 11:35
Official
Hi Lihle,
Thank you for sharing your feedback. We're truly sorry to hear about your experience. Your satisfaction is our top priority, and we want to address your concerns promptly.
You have not been charged the full amount. At the time of purchase, the full purchase amount gets reserved on your credit card, but only the first interest-free instalment will be charged. A reserve is a hold against the credit you have available to spend, it is not a charge and completely interest-free. This ensures that you do not overspend and helps you to meet your monthly instalment. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
Please note that the actual time it takes for the refunded amount to reflect in your account can vary depending on your bank's processing times, typically taking 5–7 business days.
In your case, we processed the refund on May 21, 2025, which was a day after your purchase.
We hope this makes sense, but if you have any further questions or need assistance, please don't hesitate to reach out to us directly at ***.
Regards,
The Float Team
Thank you for sharing your feedback. We're truly sorry to hear about your experience. Your satisfaction is our top priority, and we want to address your concerns promptly.
You have not been charged the full amount. At the time of purchase, the full purchase amount gets reserved on your credit card, but only the first interest-free instalment will be charged. A reserve is a hold against the credit you have available to spend, it is not a charge and completely interest-free. This ensures that you do not overspend and helps you to meet your monthly instalment. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
To clarify, refunds with Float are initiated once the merchant where you made your purchase processes and approves your return or refund request. After the merchant notifies us of the approved refund, we adjust your instalment plan or refund the amount back to your credit card.
Please note that the actual time it takes for the refunded amount to reflect in your account can vary depending on your bank's processing times, typically taking 5–7 business days.
In your case, we processed the refund on May 21, 2025, which was a day after your purchase.
We hope this makes sense, but if you have any further questions or need assistance, please don't hesitate to reach out to us directly at ***.
Regards,
The Float Team