1 reviews | Active since Mar 2015
Failed Order and yet No Refund from Float
This was my first time using Float, and I am extremely disappointed with the experience. Absolutely disgusting service!
On 20 May at 19:50, I placed an order via the Samsung app for R37,689.06 using Float. However, Samsung has no record of this transaction. I contacted Samsung support the following morning and was informed that the order could not be traced in their system. I was advised to contact Float, as the issue appears to lie on your side. What’s made this situation even more frustrating is the lack of response and accountability from Float. Float does not answer phone calls. Float has not responded to my emails. I now have written confirmation from Samsung that the order does not exist in their system — exactly what Float requested — yet there has still been no refund or update from your side, Float.
It is clear there is a serious communication breakdown between Float and Samsung, which is why I’m addressing both parties in an email to get this resolved and Samsung responded but nothing from Float.
I am now formally and urgently requesting a full refund of R37,689.06, as the transaction did not result in a successful or fulfilled order. I cannot be expected to pay for an item that I did not receive — and that Samsung confirms does not exist in their system. This is theft Float!
Float reference number 30407– Please urgently process the refund and respond to the emails and get more call centre staff, how can a company never answer their phones.
Thank you for bringing this matter to our attention. We understand how distressing it must be to have a transaction processed without receiving your order, and we sincerely apologize for the inconvenience you've experienced.
Upon reviewing your case, we can confirm that the transaction was successfully processed on our end. However, it appears that the order did not register with the merchant. We have escalated this issue and are actively working with the merchant to resolve it.
As per our standard procedure, refunds are initiated once we receive a formal request from the merchant confirming the refund of the order. We are currently awaiting this confirmation to proceed with the refund. We understand the urgency of this matter and are following up diligently to expedite the process.
Regarding our communication, we apologize for any delays in our responses. Due to high call volumes, our response times may be longer than usual. However, we are committed to addressing all inquiries and will continue respond and keep you updated via email.
We appreciate your patience and understanding as we work to resolve this matter promptly.
Sincerely,
The Float Team
Best regards,
Thank you for bringing this matter to our attention. We understand how distressing it must be to have a transaction processed without receiving your order, and we sincerely apologize for the inconvenience you've experienced.
Upon reviewing your case, we can confirm that the transaction was successfully processed on our end. However, it appears that the order did not register with the merchant. We have escalated this issue and are actively working with the merchant to resolve it.
As per our standard procedure, refunds are initiated once we receive a formal request from the merchant confirming the refund of the order. We are currently awaiting this confirmation to proceed with the refund. We understand the urgency of this matter and are following up diligently to expedite the process.
Regarding our communication, we apologize for any delays in our responses. Due to high call volumes, our response times may be longer than usual. However, we are committed to addressing all inquiries and will continue respond and keep you updated via email.
We appreciate your patience and understanding as we work to resolve this matter promptly.
Sincerely,
The Float Team
Best regards,
Good day Cherisse, Thank you for reaching out to us,This is to acknowledge the receipt of your mail. Please note that we are currently unable to track order ZA***. We have also attempted to locate the order using your email address (***) and contact number ***), but unfortunately, no tracking information is available on our end. We would normally be able to track an order using either of these details, but in this case, neither method is yielding any results. Kindly contact Float directly for further assistance in identifying the issue and exploring a possible resolution. We hope this information is helpful and encourage you to contact us if you have any further questions on ***. We are here to ensure a smooth resolution and address any concerns you may have. Thank you for being a valued Samsung customer.Kind RegardsE-Store Department
Tel: ***Cell: ***Email: ***
Good day Cherisse, Thank you for reaching out to us,This is to acknowledge the receipt of your mail. Please note that we are currently unable to track order ZA***. We have also attempted to locate the order using your email address (***) and contact number ***), but unfortunately, no tracking information is available on our end. We would normally be able to track an order using either of these details, but in this case, neither method is yielding any results. Kindly contact Float directly for further assistance in identifying the issue and exploring a possible resolution. We hope this information is helpful and encourage you to contact us if you have any further questions on ***. We are here to ensure a smooth resolution and address any concerns you may have. Thank you for being a valued Samsung customer.Kind RegardsE-Store Department
Tel: ***Cell: ***Email: ***