NP
Nicky P
1 reviews | Active since Apr 2013
21 Nov 2024, 10:07
Extremely angry
I made a purchase at Leroy Merlin and used Float under the belief (as they advertise) that the full purchase price is put on hold then refunded back into your account.. The first installment goes off my credit card but the balance (full purchase price) is yet to be refunded. Your company is misguiding. I am sitting out of pocket the full purchase price of the product and less one installment. I will cancel the entire transaction and never use you again. You should learn from a company like Payflex who gives you the correct information.
And do not answer me by giving me your nonsense description of how you operate. Just refund me my money.
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Replies (2)NP
Nicky P's updateReviewer Update
21 Nov 2024, 10:14You misadvertise - I could have excluded you completely and just paid using my credit card if I wanted to pay the full amount in one. What is the point of using you? Unless the funds are reversed with immediate effect I am going to take this matter further.
NP
Nicky P's update21 Nov 2024, 10:14
Reviewer Update
You misadvertise - I could have excluded you completely and just paid using my credit card if I wanted to pay the full amount in one. What is the point of using you? Unless the funds are reversed with immediate effect I am going to take this matter further.
Float's replyOfficial
22 Nov 2024, 10:08Hi Nicky,
We deeply regret that your experience with Float has left you feeling frustrated. Please accept our sincerest apologies for any confusion caused. We strive to provide a seamless and transparent service, and we’re truly sorry that this was not your experience.
Our team has reached out to you via email and phone to address your concerns, and we remain committed to resolving this matter in a way that restores your confidence in us. We value your feedback.
If there is any additional support or clarity we can provide, please do not hesitate to contact us directly at ***. We are here to help.
Thank you for bringing this to our attention.
Regards,
The Float Team
We deeply regret that your experience with Float has left you feeling frustrated. Please accept our sincerest apologies for any confusion caused. We strive to provide a seamless and transparent service, and we’re truly sorry that this was not your experience.
Our team has reached out to you via email and phone to address your concerns, and we remain committed to resolving this matter in a way that restores your confidence in us. We value your feedback.
If there is any additional support or clarity we can provide, please do not hesitate to contact us directly at ***. We are here to help.
Thank you for bringing this to our attention.
Regards,
The Float Team
Best regards,
Float's reply22 Nov 2024, 10:08
Official
Hi Nicky,
We deeply regret that your experience with Float has left you feeling frustrated. Please accept our sincerest apologies for any confusion caused. We strive to provide a seamless and transparent service, and we’re truly sorry that this was not your experience.
Our team has reached out to you via email and phone to address your concerns, and we remain committed to resolving this matter in a way that restores your confidence in us. We value your feedback.
If there is any additional support or clarity we can provide, please do not hesitate to contact us directly at ***. We are here to help.
Thank you for bringing this to our attention.
Regards,
The Float Team
We deeply regret that your experience with Float has left you feeling frustrated. Please accept our sincerest apologies for any confusion caused. We strive to provide a seamless and transparent service, and we’re truly sorry that this was not your experience.
Our team has reached out to you via email and phone to address your concerns, and we remain committed to resolving this matter in a way that restores your confidence in us. We value your feedback.
If there is any additional support or clarity we can provide, please do not hesitate to contact us directly at ***. We are here to help.
Thank you for bringing this to our attention.
Regards,
The Float Team
Best regards,