AM
Adelaide M
1 reviews | Active since Aug 2019
23 Feb 2025, 21:09
Don’t waste your time with them.
<div>Same problem that many have shared about double payments within a month & reserve running for long !!!! TERRIBLE mode of payment, save yourself the time & headaches.
1st reserve went through on the 24th of Jan, 2nd was meant to be on the 24th of Feb but somehow was processed for the 18th & then once again on the 24th ? A 3rd payment that was meant for March being processed a month before ? TF ?!?
Don’t even get me started on how long a reserve takes before it is returned to your account !</div>
Helpful (0)
Replies (1)0
Replies (1)
Float's replyOfficial
25 Feb 2025, 12:10Hi Adelaide,
We apologize for the confusion and frustration you've experienced with our payment process and appreciate your feedback.
We can confirm that your plan is running according to schedule, your instalment charges are scheduled for the same day of each month, however reserves are placed in between each instalment and do not fall on the instalment date. These dates are pre-determined on the day of purchase and cannot be changed. This reserve is to ensure that you have the credit available on your card and keep your plan active. Remember, it is not a charge and is completely interest-free.
You will receive reminders from 7 days before the reserve date. However, we always recommend keeping the outstanding balance of your purchase available on your credit card throughout your instalment plan.
You can be rest assured that the overall amount charged by the end of your instalment plan will only be the purchase price.
If you have further questions or need assistance, please don't hesitate to contact us at ***.
Regards,
The Float Team
We apologize for the confusion and frustration you've experienced with our payment process and appreciate your feedback.
We can confirm that your plan is running according to schedule, your instalment charges are scheduled for the same day of each month, however reserves are placed in between each instalment and do not fall on the instalment date. These dates are pre-determined on the day of purchase and cannot be changed. This reserve is to ensure that you have the credit available on your card and keep your plan active. Remember, it is not a charge and is completely interest-free.
You will receive reminders from 7 days before the reserve date. However, we always recommend keeping the outstanding balance of your purchase available on your credit card throughout your instalment plan.
You can be rest assured that the overall amount charged by the end of your instalment plan will only be the purchase price.
If you have further questions or need assistance, please don't hesitate to contact us at ***.
Regards,
The Float Team
Float's reply25 Feb 2025, 12:10
Official
Hi Adelaide,
We apologize for the confusion and frustration you've experienced with our payment process and appreciate your feedback.
We can confirm that your plan is running according to schedule, your instalment charges are scheduled for the same day of each month, however reserves are placed in between each instalment and do not fall on the instalment date. These dates are pre-determined on the day of purchase and cannot be changed. This reserve is to ensure that you have the credit available on your card and keep your plan active. Remember, it is not a charge and is completely interest-free.
You will receive reminders from 7 days before the reserve date. However, we always recommend keeping the outstanding balance of your purchase available on your credit card throughout your instalment plan.
You can be rest assured that the overall amount charged by the end of your instalment plan will only be the purchase price.
If you have further questions or need assistance, please don't hesitate to contact us at ***.
Regards,
The Float Team
We apologize for the confusion and frustration you've experienced with our payment process and appreciate your feedback.
We can confirm that your plan is running according to schedule, your instalment charges are scheduled for the same day of each month, however reserves are placed in between each instalment and do not fall on the instalment date. These dates are pre-determined on the day of purchase and cannot be changed. This reserve is to ensure that you have the credit available on your card and keep your plan active. Remember, it is not a charge and is completely interest-free.
You will receive reminders from 7 days before the reserve date. However, we always recommend keeping the outstanding balance of your purchase available on your credit card throughout your instalment plan.
You can be rest assured that the overall amount charged by the end of your instalment plan will only be the purchase price.
If you have further questions or need assistance, please don't hesitate to contact us at ***.
Regards,
The Float Team