TH
Tyrone H
1 reviews | Active since Mar 2016
04 Jul 2025, 18:31
Charged entire purchase price - Not like Pay just Now!!!
It makes absolutely no sense why float would reserve the entire purchase amount to " deduct monthly" - If I wanted to pay the entire amount upfront I won't have bothered using Float. The whole idea was to pay smaller amounts over time rather than having to pay the entire amount, should have used Pay just now instead! How long do you reserve the entire purchase amount and what makes you a better option than Payflex and pay just now?
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Float's replyOfficial
31 Jul 2025, 08:34Hi Tyrone,
Thank you for your feedback. We’re very sorry to hear about your frustrating experience and that Float didn’t meet your expectations. We’d like to clarify a few key points.
Float is a Buy Now, Pay Later platform that lets you split purchases into up to 24 interest-free, fee-free monthly instalments, using your existing Visa or Mastercard credit card. To clarify, the core benefit of Float is that it allows you to make big purchases without being charged the full amount upfront, which gives you time to manage your credit card repayments instead of dipping into your cash. While we do reserve the full amount on your credit card, only the first interest-free instalment is charged, and the reserve reduces as you pay each instalment.
A reserve (also known as a pre-authorisation) is a hold against the credit you have available to spend on your credit card. It is not a charge and is completely interest-free. This ensures you don’t overspend on your card and helps you to meet your instalment repayments.
We make sure to explain this process in detail in our "How it Works" pop-up, the instalment schedule at the time of purchase, follow-up emails, and on our website. The goal is to ensure that you can manage your finances easily without taking on any new credit or facing additional charges.
We are disappointed to hear your experience but value your feedback. If you have any further concerns please reach out to us on *** so we can adequately assist you. We see that the team has been in contact with you before.
Regards,
The Float Team
Thank you for your feedback. We’re very sorry to hear about your frustrating experience and that Float didn’t meet your expectations. We’d like to clarify a few key points.
Float is a Buy Now, Pay Later platform that lets you split purchases into up to 24 interest-free, fee-free monthly instalments, using your existing Visa or Mastercard credit card. To clarify, the core benefit of Float is that it allows you to make big purchases without being charged the full amount upfront, which gives you time to manage your credit card repayments instead of dipping into your cash. While we do reserve the full amount on your credit card, only the first interest-free instalment is charged, and the reserve reduces as you pay each instalment.
A reserve (also known as a pre-authorisation) is a hold against the credit you have available to spend on your credit card. It is not a charge and is completely interest-free. This ensures you don’t overspend on your card and helps you to meet your instalment repayments.
We make sure to explain this process in detail in our "How it Works" pop-up, the instalment schedule at the time of purchase, follow-up emails, and on our website. The goal is to ensure that you can manage your finances easily without taking on any new credit or facing additional charges.
We are disappointed to hear your experience but value your feedback. If you have any further concerns please reach out to us on *** so we can adequately assist you. We see that the team has been in contact with you before.
Regards,
The Float Team
Float's reply31 Jul 2025, 08:34
Official
Hi Tyrone,
Thank you for your feedback. We’re very sorry to hear about your frustrating experience and that Float didn’t meet your expectations. We’d like to clarify a few key points.
Float is a Buy Now, Pay Later platform that lets you split purchases into up to 24 interest-free, fee-free monthly instalments, using your existing Visa or Mastercard credit card. To clarify, the core benefit of Float is that it allows you to make big purchases without being charged the full amount upfront, which gives you time to manage your credit card repayments instead of dipping into your cash. While we do reserve the full amount on your credit card, only the first interest-free instalment is charged, and the reserve reduces as you pay each instalment.
A reserve (also known as a pre-authorisation) is a hold against the credit you have available to spend on your credit card. It is not a charge and is completely interest-free. This ensures you don’t overspend on your card and helps you to meet your instalment repayments.
We make sure to explain this process in detail in our "How it Works" pop-up, the instalment schedule at the time of purchase, follow-up emails, and on our website. The goal is to ensure that you can manage your finances easily without taking on any new credit or facing additional charges.
We are disappointed to hear your experience but value your feedback. If you have any further concerns please reach out to us on *** so we can adequately assist you. We see that the team has been in contact with you before.
Regards,
The Float Team
Thank you for your feedback. We’re very sorry to hear about your frustrating experience and that Float didn’t meet your expectations. We’d like to clarify a few key points.
Float is a Buy Now, Pay Later platform that lets you split purchases into up to 24 interest-free, fee-free monthly instalments, using your existing Visa or Mastercard credit card. To clarify, the core benefit of Float is that it allows you to make big purchases without being charged the full amount upfront, which gives you time to manage your credit card repayments instead of dipping into your cash. While we do reserve the full amount on your credit card, only the first interest-free instalment is charged, and the reserve reduces as you pay each instalment.
A reserve (also known as a pre-authorisation) is a hold against the credit you have available to spend on your credit card. It is not a charge and is completely interest-free. This ensures you don’t overspend on your card and helps you to meet your instalment repayments.
We make sure to explain this process in detail in our "How it Works" pop-up, the instalment schedule at the time of purchase, follow-up emails, and on our website. The goal is to ensure that you can manage your finances easily without taking on any new credit or facing additional charges.
We are disappointed to hear your experience but value your feedback. If you have any further concerns please reach out to us on *** so we can adequately assist you. We see that the team has been in contact with you before.
Regards,
The Float Team