SN
Shelby N
1 reviews | Active since Apr 2024
25 Jun 2025, 12:58
Absolute ****mers
I purchased an item on Game4U and used Float to pay. They deducted the amount but on game4u side it said purchase failed due to lack of funds. Float deducted the full amount and they haven't returned it. It's been 16 days now. They do not respond to emails and they are both blaming each other. Please do not ever use these guys
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Float's replyOfficial
25 Jun 2025, 15:38 Hi Shelby,
Thank you for bringing this matter to our attention. We understand how distressing this has been and we sincerely apologize for the inconvenience you've experienced.
Upon reviewing your case, we can confirm that the transaction was successfully processed on our end. However, it appears that the order did not register with the merchant. We have escalated this issue and are actively working with the merchant to resolve it.
As per our standard procedure, refunds are initiated once we receive a formal request from the merchant confirming the refund of the order. We are currently awaiting this confirmation to proceed with the refund. We understand the urgency of this matter and are following up diligently to expedite the process.
Regarding our communication, we apologize for any delays in our responses. However, we are committed to addressing all inquiries and will continue to respond and keep you updated via email.
We appreciate your patience and understanding as we work to resolve this matter promptly.
Sincerely,
The Float Team
Thank you for bringing this matter to our attention. We understand how distressing this has been and we sincerely apologize for the inconvenience you've experienced.
Upon reviewing your case, we can confirm that the transaction was successfully processed on our end. However, it appears that the order did not register with the merchant. We have escalated this issue and are actively working with the merchant to resolve it.
As per our standard procedure, refunds are initiated once we receive a formal request from the merchant confirming the refund of the order. We are currently awaiting this confirmation to proceed with the refund. We understand the urgency of this matter and are following up diligently to expedite the process.
Regarding our communication, we apologize for any delays in our responses. However, we are committed to addressing all inquiries and will continue to respond and keep you updated via email.
We appreciate your patience and understanding as we work to resolve this matter promptly.
Sincerely,
The Float Team
Best regards,
Float's reply25 Jun 2025, 15:38
Official
Hi Shelby,
Thank you for bringing this matter to our attention. We understand how distressing this has been and we sincerely apologize for the inconvenience you've experienced.
Upon reviewing your case, we can confirm that the transaction was successfully processed on our end. However, it appears that the order did not register with the merchant. We have escalated this issue and are actively working with the merchant to resolve it.
As per our standard procedure, refunds are initiated once we receive a formal request from the merchant confirming the refund of the order. We are currently awaiting this confirmation to proceed with the refund. We understand the urgency of this matter and are following up diligently to expedite the process.
Regarding our communication, we apologize for any delays in our responses. However, we are committed to addressing all inquiries and will continue to respond and keep you updated via email.
We appreciate your patience and understanding as we work to resolve this matter promptly.
Sincerely,
The Float Team
Thank you for bringing this matter to our attention. We understand how distressing this has been and we sincerely apologize for the inconvenience you've experienced.
Upon reviewing your case, we can confirm that the transaction was successfully processed on our end. However, it appears that the order did not register with the merchant. We have escalated this issue and are actively working with the merchant to resolve it.
As per our standard procedure, refunds are initiated once we receive a formal request from the merchant confirming the refund of the order. We are currently awaiting this confirmation to proceed with the refund. We understand the urgency of this matter and are following up diligently to expedite the process.
Regarding our communication, we apologize for any delays in our responses. However, we are committed to addressing all inquiries and will continue to respond and keep you updated via email.
We appreciate your patience and understanding as we work to resolve this matter promptly.
Sincerely,
The Float Team
Best regards,