Float's replyOfficial
20 Jun 2025, 08:54 Hi Bee,
Thank you for sharing your feedback. We're truly sorry to hear about your experience. Your satisfaction is our top priority, and we want to address your concerns promptly.
You have not been charged the full amount. At the time of purchase, the full purchase amount gets reserved on your credit card, but only the first interest-free instalment will be charged. A reserve is a hold against the credit you have available to spend, it is not a charge and completely interest-free. This ensures that you do not overspend and helps you to meet your monthly instalment. As you pay each monthly instalment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
Float works with your existing credit, we buy you all the time to manage your credit card repayments, instead of being charged the full amount like a regular credit card transaction or dipping into your cash.
We are disappointed to hear your experience but value your feedback. If you have any further concerns please reach out to us on *** so we can adequately assist you.
Regards,
The Float Team
Best regards,