very dissappointed

Good day ,I'm so disappointed as i have been struggling with an application for Flips the first application i did in October 2024 and i have taken from piler to post even today i don't know if my application is on the system or not ,i have called numerous times and been in contact with Claudia which however i still don't get assisted. i have been trying to call since Monday being put through for assistance, but no one is answering, today already i have called 4 times and the lady picks then hangup the call ,i would just like to get assisted with the application this unprofessional acts are not helping in any case